FAQs
Frequently Asked Questions
How can I contact LuxLedge?
Email us at luxledge@gmail.com and our team will assist with any questions about your garden furniture or order needs.
Do you ship worldwide?
Currently, we ship only within the UK.
Where do you ship from?
We ship from our trusted suppliers in the UK & China, ensuring high-quality garden furniture reaches you.
Can I change or cancel my order?
Orders are processed quickly! You have 12 hours from placing your order to request changes or cancellations by emailing luxledge@gmail.com
. After that, orders are in packing mode—check our Returns Policy for your 14-day UK cancellation rights.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex) and PayPal, securely processed via Shopify Payments.
When will my order be processed?
Orders are handled Monday to Friday by our warehouse partners. Processing takes 1-5 business days (allow extra time during holidays or sales). Once processed, your order ships the next business day. No weekend shipping—our team takes a breather then!
How long will it take to receive my order?
From China to your doorstep, expect 2-4 weeks due to international shipping and high demand. Your outdoor upgrade is worth the wait!
What if I don’t receive my order?
If your order doesn’t arrive within 30 days of shipping, email luxledge@gmail.com for a full refund. We’ve got you covered.
Will I be charged customs and taxes?
Prices on luxledge.com include UK VAT. International buyers (if we expand shipping) may face import duties or taxes at delivery, set by your local customs office. These are your responsibility—check with your customs office for details. We’re not liable for customs delays.
How do I return an item?
Not satisfied with your furniture? Email luxledge@gmail.com within 14 days of delivery for a return label (per UK law). See our Returns Policy for full details.
What if my item is defective, incorrect, or damaged?
Received a faulty or damaged item? Email luxledge@gmail.com within 30 days with your order number, photos of the issue, and details. We’ll resolve it quickly with a replacement, refund, or solution.